Frequently Asked Questions my

Soft Play is an indoor/outdoor area with play equipment made from soft materials; a soft play area. These activities provide a safe environment for children ages 0-5 to play, explore, and make friends. Yes, we are very safe! We want to provide the cleanest environment for your little ones, therefore we use a safe disinfectant cleaner to wipe down prior to each event. Follow us on our Instagram to see us in action during set ups, pick ups and all the sanitizing in between.

Absolutely! As long as the weather permits, we will set up outside for any event. We do ask that you keep the equipment in a shaded area where the equipment won’t get too hot for your little ones.  We will not set up over uneven/unsafe surfaces . ALL outdoor set-ups are contingent upon review of the grounds to ensure safety and proper cleaning.  Outdoor set-ups will inquire an additional fee of $80. 

 We plan to arrive about an hour before your event starts. It takes us about 30-45 minutes to set up. We may arrive earlier as well, depending on how many set-ups we have that day. You do not get charged for set-up. We will text you when we are on the way with our ETA and will text you when we arrive.   We will text you when we are on the way to pick up, with our ETA. Standard rental time is 4 hours. Additional hours may be purchased. 

To ensure the safety of the little ones, we will not set up outdoors if there is rain in the forecast. We ask that you plan an indoor area as a back up should it rain on the day of your event. Deposits are non refundable for weather related cancellations, you may however, use your deposit as credit for a future date. This credit is valid for a full year from your event date and we will work with you to rebook upon availability on our schedule.

Please note: Once Soft Play with Marae has fully set up all equipment and your event time has started, a refund WILL NOT be issued.

Can we make changes to our rental?

Yes, but make sure you are happy with your selection at least 3 business days prior to your event so that we may plan accordingly on our end.

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What if I need to cancel?

We hope you don't have to cancel all the fun, but we understand things happen in life. Should you need to cancel your reservation, please be sure to notify us as soon as possible at contact@softplaywithmarae.com  Cancellations 7 business days or more prior to the event date will receive a full refund of deposit. Cancellations less than 7 business days prior to event date will result in the loss of your deposit. If you do not receive a response via email (in regards to your cancellation) within 24 hours, please call or text us at 614.424.2512

Decal customization begins at $60+. This cost includes, design samples, pick up time, wall prep, application and removal.  The total cost will depend on all of these factors. 

At this time, we DO NOT allow your own design to be applied. Should this be applied without notification, you will be charged an appropriate cleaning fee. 

At Soft Play with Marae, safety is our top priority. Our play areas are regularly sanitized and our staff is trained to ensure a safe and enjoyable experience for everyone.  Additionally, all the fun must be adult-supervised.